…तर आपत्कालीन परिस्थिती निर्माण झाली असती.
\nत्यांनी पुढे लिहिले की, या घटनेने एअर इंडियाची ब्रँड म्हणून प्रतिमा मोठ्या प्रमाणात डागाळली आहे. ते सुरक्षित असले तरी, हे अन्न एखाद्या मुलाकडे गेले असते, तर त्यामुळे वैद्यकीय आपत्कालीन परिस्थिती उद्भवू शकते. पॉलच्या तक्रारीला उत्तर देताना, एअर इंडियाने या घटनेबद्दल माफी मागितली आणि त्याला आश्वासन दिले की ते या प्रकरणाचे त्वरित पुनरावलोकन करेल आणि त्याचे निराकरण सुनिश्चित करेल.
\nएअर इंडियाकडून तपासाचे आश्वासन Blade Found in Air India Flight ।
\nएअर इंडियाने उत्तर दिले, “प्रिय पॉल, आम्हाला याबद्दल ऐकून वाईट वाटले. आम्ही आमच्या प्रवाशांना सेवा देऊ इच्छित नाही. कृपया आम्हाला तुमची बुकिंग माहिती आणि आसन क्रमांक द्या. “आम्ही याची खात्री करू.” या प्रकरणाचा तात्काळ आढावा घेऊन त्याचे निराकरण केले जाते.” एअर इंडियाचे मुख्य ग्राहक अनुभव अधिकारी राजेश डोगरा या प्रकरणी म्हणाले, “एअर इंडिया आमच्या फ्लाइटमधील एका प्रवाशाच्या जेवणात विदेशी वस्तू आढळल्याची पुष्टी करते. तपासणीनंतर असे आढळून आले आहे की ते भाजीपाला प्रक्रियेतून आले होते.,असे म्हटले आहे.
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